Cookie Policy for Wizard Fixx

1. Introduction to Cookie Policy

Welcome to the Wizard Fixx Cookie Policy. When you visit or use our Website, we use cookies and similar technologies to ensure that our services work reliably, to help you easily book appointments, to remember your preferences, and to improve the performance and relevance of our content.

This Cookie Policy explains how and why Wizard Fixx uses these technologies, and how you can control their use. It should be read together with our Privacy Policy, which provides more detail on how we protect your personal data and your rights under applicable data protection laws in Finland and the European Union.

2. What Are Cookies?

Cookies are small text files that are stored on your device (such as your computer, tablet, or smartphone) when you visit a website. They are widely used to enable websites to function, to make them more efficient, and to provide information to website owners.

Cookies can be "session cookies", which are automatically deleted when you close your browser, or "persistent cookies", which remain on your device for a period of time or until you delete them. Cookies may be placed directly by the website you are visiting ("first-party cookies") or by other organizations ("third-party cookies") that provide services to that website, such as analytics or chat tools.

In addition to traditional cookies, we may use related technologies such as local storage, pixels, tags, or scripts that perform similar functions. For simplicity, we refer to all of these technologies as "cookies" in this Cookie Policy.

3. Types of Cookies We Use

Wizard Fixx uses a structured set of cookie categories to support both our automotive services and our digital marketing capabilities. Depending on how you interact with the Website and the choices you make, the following types of cookies may be used:

4. How We Use Cookies

Wizard Fixx uses cookies to support a reliable, secure, and efficient experience for both our automotive customers and business clients seeking digital marketing solutions. In particular, we use cookies to:

• Enable core site functions, such as page rendering, session management, security controls, and navigation between key sections including Services, Booking, and Contact Us.
• Remember your cookie preferences so that we can honor your choices on subsequent visits and avoid asking for consent repeatedly.
• Support online forms, such as booking requests or contact queries, ensuring information is retained as you move between steps without loss of data.
• Measure how visitors use the Website, including traffic sources, visited pages, and interactions with elements such as calls-to-action, pricing tables, and service descriptions.
• Improve Website performance, detect technical issues, and monitor availability to ensure stable access to information about our diagnostics, engine, brake, tire, and maintenance services.
• Provide, where implemented and consented to, live chat functionality and other support tools so that we can answer your questions efficiently.
• Support our own digital marketing activities by allowing us to understand which campaigns lead users to request a quote, schedule a visit, or get in touch.

We do not use cookies to intentionally collect sensitive personal data such as information about your health or special categories of data. When cookies are used in combination with other data that may identify you, we treat such information as personal data in accordance with our Privacy Policy.

5. Third-Party Cookies

In addition to our own first-party cookies, Wizard Fixx may allow selected third parties to place cookies on your device when you visit the Website. These third-party cookies help us analyze usage, provide advanced features, and support communication and marketing activities.

Examples of third-party cookies that may be used on the Website include:

• Analytics providers that use cookies to collect information such as pages visited, time spent on pages, and interactions with navigation elements. This helps us understand how users engage with our Services, including visits to pages like Services and Booking.
• Live chat or customer support tools that set cookies to maintain your chat session, remember conversation history during your visit, and route you to the appropriate support resource.
• Marketing and advertising partners that may use cookies to measure campaign effectiveness, avoid showing you the same advertisements repeatedly, and deliver more relevant automotive or marketing-related messages based on aggregated browsing behavior.

Third-party providers operate under their own privacy and cookie policies. While we carefully select our partners and seek to ensure that they comply with applicable data protection legislation, we encourage you to review the privacy policies of any third-party services for more detailed information about their practices.

6. Managing Cookie Preferences

You have control over how cookies are used on your device. When you first visit the Website, a cookie banner or consent tool may appear, allowing you to accept or reject non-essential cookie categories such as performance, functionality, and marketing cookies.

In addition to our on-site controls, you can manage cookies directly through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device.
• Delete existing cookies.
• Block all cookies or only third-party cookies.
• Configure notifications before a cookie is stored.

Please note that blocking or deleting certain cookies, particularly essential or functionality cookies, may negatively affect the performance of the Website and your ability to use some features, such as streamlined booking flows or remembering your previous inputs.

If you wish to update your preferences after giving consent, you can revisit the cookie banner or consent settings (where available on the Website) or adjust your browser configuration at any time.

7. Consent and Legal Basis

For cookies that are strictly necessary to provide the services you request, such as essential security and functional cookies, we process data based on our legitimate interest in operating a secure, reliable, and user-friendly Website.

For all non-essential cookies, including most analytics, functionality, and marketing cookies, we rely on your consent in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the Finnish data protection framework.

By clicking "Accept" on our cookie banner or adjusting your cookie settings to enable certain categories, you consent to the use of those cookies for the purposes described in this Cookie Policy. You can withdraw or modify your consent at any time through the mechanisms described in the Managing Cookie Preferences section.

For more information on how we process personal data collected via cookies, your rights as a data subject, and how to exercise those rights, please refer to our Privacy Policy.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, legal requirements, or technical and business developments. When we make material changes, we will take appropriate steps to inform you, which may include:

• Publishing the updated Cookie Policy on this page with a new "Last Updated" date.
• Displaying a notice or banner on the Website drawing attention to the changes.
• Requesting your consent again where required by law, particularly if the nature or purpose of certain cookies has changed.

We encourage you to review this Cookie Policy periodically to stay informed about how Wizard Fixx uses cookies and similar technologies.

9. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, you can contact Wizard Fixx using the details available on our Contact Us page.

When you contact us, please include enough information for us to identify you and your query. If your question relates to exercising your data protection rights, you may also refer to our Privacy Policy for additional instructions.

For service-specific inquiries, such as queries about diagnostics, repairs, tire services, or maintenance bookings, we recommend that you use the contact options provided on the relevant pages or through our Booking section so that we can respond efficiently.